That's to say, you have a great chance to repair it without data loss.
You can calm down first because if you see the external hard drive in Disk Utility with some disk information, your external hard drive at least has no hardware errors. So, you launch Disk Utility to check this drive, only to find that the external hard drive is greyed out in Disk Utility. You plug an external hard drive into your Mac as normal, but the external hard drive is not showing up in Mac Finder nor on the desktop this time.
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